Customer Service Complaints Officer (m/f/d)

About LOWA:

“LOWA – simply more...” – For years, our slogan has stood for what we are at our core. LOWA stands for continuous improvement, the aspiration to offer an ever-better product and never standing still. We are a global outdoor company that celebrated its 100th anniversary in 2023. We value our roots highly and are constantly developing further. We develop, produce and market high-quality outdoor footwear that meets three central requirements at all times: the highest quality, a perfect fit and innovation in all areas.

Main Responsibilities:

• Complaints and repair assessment
• Administration and documentation of all service receipts
• Spare parts ordering and dispatch
• Customer advice
• Preparation of goodwill offers
• Preparation of invoices and credit notes

Your Profile:

• Completed commercial training
• Ideally first experience in complaints processing
• Friendly and professional demeanour in dealing with customers
• Structured and independent way of working
• Confident handling of MS Office

Our Offer:

• Flat hierarchies in a working atmosphere based on partnership
• Challenging and varied tasks
• Good social benefits and employee benefits, such as: job bike, meal subsidies, company canteen, company pension scheme, fruit basket, corporate benefits, benefits-me etc.
• Company events such as summer party and Christmas party

Or via post:

LOWA Sportschuhe GmbH
Miriam Hofmann
Hauptstraße 19
85305 Jetzendorf