Further repairs and inquiries

Do you have a special request or another defect on your shoe? Then contact us and we will be happy to provide you with a quote for a repair, if this is possible.

HOW IT WORKS

Your first point of contact for all repairs under warranty is your LOWA dealer. With their expertise, they are best placed to judge what to do and whether your shoes should be sent in for repair or a complaint. If it is a complaint under warranty, take the shoe to the retailer or send it to the retailer if the shoe was purchased online or elsewhere. Please always enclose a copy of the proof of purchase and a brief description of the problem with the shoe. The retailer will then take care of the rest of the complaint process.

Is your shoe no longer under warranty or would you like to replace something?
Then we will be happy to help you!

- Germany
  We offer the following repairs for our customers in Germany:
  
  Resoling, heel renewal, seam repair, heel lining repair, hook repair, border repair, spare parts, further repairs on request
  
  1. PREPARATION
  
  Remove the insole and laces from the cleaned and dry shoe.
  
  2. PACKING
  
  Pack your shoe in a cardboard box. Enclose a short letter in the box in which you briefly explain to us which repair is to be carried out on your pair of shoes. Please don't forget to include your own address and telephone number.
  Would you like confirmation of receipt and dispatch of your return? Then add your e-mail address.
  
  3. SHIPPING
  
  Send the parcel insured to the following address:
  
  LOWA Sportschuhe GmbH
  Service Department
  Hauptstraße 19
  85305 Jetzendorf
  
  Please note that it is not possible to bring your shoes to us in person for repair.
  
  4. WAIT
  
  Now you have to be patient. Your repaired shoe will be returned to your home within approx. 4-5 weeks, including the invoice.
  
  5. CONTACT
  
  Would you like to have something else repaired on your shoe or do you have a specific question? Then get in touch with us and we will discuss the next steps with you.
- Austria
  We offer the following repairs for our customers in Austria:
  
  Resoling, seam repair, heel lining repair, hook repair
  
  1. PREPARATION
  
  Remove the insole and laces from the cleaned and dry shoe.
  
  2. PACKING
  
  Pack your shoe in a cardboard box. Enclose a short letter in the box in which you briefly explain to us which repair is to be carried out on your pair of shoes. Please don't forget to include your own address and telephone number.
  Would you like confirmation of receipt and dispatch of your return? Then add your e-mail address.
  
  3. SHIPPING
  
  Send the parcel insured to the following address:
  
  LOWA Sportschuhe Austria GmbH
  Service Department
  Breitenaich 50
  4973 St. Martin/Innkreis
  
  Please note that it is not possible to bring your shoes to us in person for repair.
  
  4. WAIT
  
  Now you have to be patient. Your repaired shoe will be returned to your home within approx. 4-5 weeks, including the invoice.
  
  5. CONTACT
  
  Would you like to have something else repaired on your shoe or do you have a specific question? Then get in touch with us and we will discuss the next steps with you.
- Switzerland
  We offer the following repairs for our customers in Switzerland:
  
  Resoling, heel renewal, seam repair, heel lining repair, hook repair
  
  1. PREPARATION
  
  Remove the insole and laces from the cleaned and dry shoe.
  
  2. PACKING
  
  Pack your shoe in a cardboard box. Enclose a short letter in the box in which you briefly explain to us which repair is to be carried out on your pair of shoes. Please don't forget to include your own address and telephone number.
  Would you like confirmation of receipt and dispatch of your return? Then add your e-mail address.
  
  3. SHIPPING
  
  Send the parcel insured to the following address:
  
  LOWA Schuhe AG
  Service Department
  Wengelacher 1
  3800 Interlaken
  
  4. WAIT
  
  Now you have to be patient. Your repaired shoe will be returned to your home within approx. 4-5 weeks, including the invoice.
  
  5. CONTACT
  
  Would you like to have something else repaired on your shoe or do you have a specific question? Then get in touch with us and we will discuss the next steps with you.
- Other European countries
  Please contact us in advance so that we can tell you exactly which repairs we offer in your country.
  
  1. PREPARATION
  
  Remove the insole and laces from the cleaned and dry shoe.
  
  2. PACKING
  
  Pack your shoe in a cardboard box. Enclose a short letter in the box in which you briefly explain to us which repair is to be carried out on your pair of shoes. Please don't forget to include your own address and telephone number.
  Would you like confirmation of receipt and dispatch of your return? Then add your e-mail address.
  
  3. SHIPPING
  
  Send the parcel to the address specified by us or the importer.
  
  4. WAIT
  
  Now you have to be patient. Your repaired shoe will be returned to your home within approx. 4-5 weeks, including the invoice.
  
  5. CONTACT
  
  Would you like to have something else repaired on your shoe or do you have a specific question? Then get in touch with us and we will discuss the next steps with you.

DO YOU HAVE ANY QUESTIONS?

Name

Street and house number

Postal code

City

Country

Telephone number

E-mail

Model name or item number

You can find the name of your shoe on the label attached to the inside of the shoe tongue.

Message

Attachments (e.g. photos of the shoe)

Drag and drop files or click to select

Bestätigung

Mit dem Absenden der Anfrage akzeptieren Sie die Allgemeinen Geschäftsbedingungen und die Datenschutzerklärung.
In Ihrem Interesse, geben wir Ihre Anfrage eventuell an Partner oder Tochterunternehmen weiter.

Further repairs and inquiries

HOW IT WORKS

DO YOU HAVE ANY QUESTIONS?

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