Our shoes are designed at the development stage to ensure that the seams on the various parts of the upper can withstand the demands placed on them. Of course, even with the greatest care, seams can break. Seams that have come undone or worn through can be easily repaired in our service workshop. Seam repairs are possible on shoes with leather or GORE-TEX linings. We use a special sewing technique to re-sew the upper material and lining together. The membrane is not damaged by this complex repair process.
As the material used in the sole becomes brittle over the years due to the normal ageing process and can lead to irreparable damage, we ask for your understanding that we no longer carry out repairs on shoes from the ALL TERRAIN CLASSIC and ALL TERRAIN SPORT categories (sturdy design) from a shoe age of 8 years.
Price: 30 Euro (DE) / Prices for other countries on request |
Available in: Germany, Austria, Netherlands, Belgium, Luxembourg, other countries on request |
HOW IT WORKS
Your first point of contact for all repairs under warranty is your LOWA dealer. With their expertise, they are best placed to judge what to do and whether your shoes should be sent in for repair or a complaint. If it is a complaint under warranty, take the shoe to the retailer or send it to the retailer if the shoe was purchased online or elsewhere. Please always enclose a copy of the proof of purchase and a brief description of the problem with the shoe. The retailer will then take care of the rest of the complaint process.
Is your shoe no longer under warranty or would you like to replace something?
Then we will be happy to help you!