Border repairs require a great deal of manual labour, expertise and the utmost care. Firstly, the new border piece is cut by hand and sewn to the shaft. In a second step, the worn fabric is cut away and replaced with the new piece. This ensures that the necessary bonding and seams meet LOWA standards and that nothing pinches at the end of the shaft.
As the material used in the sole becomes brittle over the years due to the normal ageing process and can lead to irreparable damage, we ask for your understanding that we no longer carry out repairs on shoes from the ALL TERRAIN CLASSIC and ALL TERRAIN SPORT categories (stubbed design) from a shoe age of 8 years.
Price: 50 Euro (DE) / Prices for other countries on request |
Available in: Germany, Netherlands, Belgium, Luxembourg, other countries on request |
HOW IT WORKS
Your first point of contact for all repairs under warranty is your LOWA dealer. With their expertise, they are best placed to judge what to do and whether your shoes should be sent in for repair or a complaint. If it is a complaint under warranty, take the shoe to the retailer or send it to the retailer if the shoe was purchased online or elsewhere. Please always enclose a copy of the proof of purchase and a brief description of the problem with the shoe. The retailer will then take care of the rest of the complaint process.
Is your shoe no longer under warranty or would you like to replace something?
Then we will be happy to help you!