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Hook repair

Hook repair

WHERE IS THE CATCH?

Whether hook breakage or torn loops. We replace hooks, eyelets and loops professionally. The GORE-TEX or leather lining is not damaged in the process. To replace the part in question, we open the shoe between the upper and the lining and rivet the replacement part. The opened seams are then re-sewn.

As the material used in the sole becomes brittle over the years due to the normal ageing process and can lead to irreparable damage, we ask for your understanding that we no longer carry out repairs on shoes with a cemented design from a shoe age of 7 years.

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Price: 25 Euro (up to two hooks) (DE) / Prices for other countries on request
Available in: Germany, Austria, Netherlands, Belgium, Luxembourg, other countries on request

HOW IT WORKS

Your first point of contact for all repairs under warranty is your LOWA dealer. With their expertise, they are best placed to judge what to do and whether your shoes should be sent in for repair or a complaint. If it is a complaint under warranty, take the shoe to the retailer or send it to the retailer if the shoe was purchased online or elsewhere. Please always enclose a copy of the proof of purchase and a brief description of the problem with the shoe. The retailer will then take care of the rest of the complaint process.

Is your shoe no longer under warranty or would you like to replace something?
Then we will be happy to help you!

DO YOU HAVE ANY QUESTIONS?

If you have any questions, please contact our service team by e-mail: warranty@lowa.de

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