The heel lining is one of the most stressed areas of a shoe. Of course, scuff marks and signs of wear can occur even with quality materials. The heel lining of leather and GORE-TEX shoes can be easily repaired in our service workshop. If the heel lining is worn through, it is not necessary to replace the entire shoe. We remove the worn lining material - whether leather or GORE-TEX lining - and attach a cut-to-size replacement piece at this point.
As the material used in the sole becomes brittle over the years due to the normal ageing process and can lead to irreparable damage, we ask for your understanding that we no longer carry out repairs on shoes from the ALL TERRAIN CLASSIC and ALL TERRAIN SPORT categories (lugged design) from a shoe age of 8 years.
Price: 30 Euro per pair (DE) / Prices for other countries on request |
Available in: Germany, Austria, Netherlands, Belgium, Luxembourg, other countries on request |
HOW IT WORKS
Your first point of contact for all repairs under warranty is your LOWA dealer. With their expertise, they are best placed to judge what to do and whether your shoes should be sent in for repair or a complaint. If it is a complaint under warranty, take the shoe to the retailer or send it to the retailer if the shoe was purchased online or elsewhere. Please always enclose a copy of the proof of purchase and a brief description of the problem with the shoe. The retailer will then take care of the rest of the complaint process.
Is your shoe no longer under warranty or would you like to replace something?
Then we will be happy to help you!