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Seam repair

Seam repair

DO NOT LOSE THE THREAD

Our shoes are designed at the development stage to ensure that the seams on the various parts of the upper can withstand the demands placed on them. Of course, even with the greatest care, seams can break. Seams that have come undone or worn through can be easily repaired in our service workshop. Seam repairs are possible on shoes with leather or GORE-TEX linings. We use a special sewing technique to re-sew the upper material and lining together. The membrane is not damaged by this complex repair process.

As the material used in the sole becomes brittle over the years due to the normal ageing process and can lead to irreparable damage, we ask for your understanding that we no longer carry out repairs on shoes with a cemented design from a shoe age of 7 years.

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Price: 30 Euro (DE) / Prices for other countries on request
Available in: Germany, Austria, Netherlands, Belgium, Luxembourg, other countries on request

HOW IT WORKS

Your first point of contact for all repairs under warranty is your LOWA dealer. With their expertise, they are best placed to judge what to do and whether your shoes should be sent in for repair or a complaint. If it is a complaint under warranty, take the shoe to the retailer or send it to the retailer if the shoe was purchased online or elsewhere. Please always enclose a copy of the proof of purchase and a brief description of the problem with the shoe. The retailer will then take care of the rest of the complaint process.

Is your shoe no longer under warranty or would you like to replace something?
Then we will be happy to help you!

    • Germany


      We offer the following repairs for our customers in Germany:

      Resoling, heel renewal, seam repair, heel lining repair, hook repair, border repair, spare parts, further repairs on request

      • 1. PREPARATION

        1. PREPARATION

        Remove the insole and laces from the cleaned and dry shoe.

      • 2. PACKING

        2. PACKING

        Pack your shoe in a cardboard box. Enclose a short letter in the box in which you briefly explain to us which repair is to be carried out on your pair of shoes. Please don't forget to include your own address and telephone number.
        Would you like confirmation of receipt and dispatch of your return? Then add your e-mail address.

      • 3. SHIPPING

        3. SHIPPING

        Send the parcel insured to the following address:

        LOWA Sportschuhe GmbH
        Service Department
        HauptstraĂźe 19
        85305 Jetzendorf

        Please note that it is not possible to bring your shoes to us in person for repair.

      • 4. WAIT

        4. WAIT

        Now you have to be patient. Your repaired shoe will be returned to your home within approx. 4-5 weeks, including the invoice.

      • 5. CONTACT

        5. CONTACT

        Would you like to have something else repaired on your shoe or do you have a specific question? Then get in touch with us and we will discuss the next steps with you.

    • Austria

      We offer the following repairs for our customers in Austria:

      Resoling, seam repair, heel lining repair, hook repair

      • 1. PREPARATION

        1. PREPARATION

        Remove the insole and laces from the cleaned and dry shoe.

      • 2. PACKING

        2. PACKING

        Pack your shoe in a cardboard box. Enclose a short letter in the box in which you briefly explain to us which repair is to be carried out on your pair of shoes. Please don't forget to include your own address and telephone number.
        Would you like confirmation of receipt and dispatch of your return? Then add your e-mail address.

      • 3. SHIPPING

        3. SHIPPING

        Send the parcel insured to the following address:

        LOWA Sportschuhe Austria GmbH
        Service Department
        Breitenaich 50
        4973 St. Martin/Innkreis

        Please note that it is not possible to bring your shoes to us in person for repair.

      • 4. WAIT

        4. WAIT

        Now you have to be patient. Your repaired shoe will be returned to your home within approx. 4-5 weeks, including the invoice.

      • 5. CONTACT

        5. CONTACT

        Would you like to have something else repaired on your shoe or do you have a specific question? Then get in touch with us and we will discuss the next steps with you.

    • Switzerland

      We offer the following repairs for our customers in Switzerland:

      Resoling, heel renewal, seam repair, heel lining repair, hook repair

      • 1. PREPARATION

        1. PREPARATION

        Remove the insole and laces from the cleaned and dry shoe.

      • 2. PACKING

        2. PACKING

        Pack your shoe in a cardboard box. Enclose a short letter in the box in which you briefly explain to us which repair is to be carried out on your pair of shoes. Please don't forget to include your own address and telephone number.
        Would you like confirmation of receipt and dispatch of your return? Then add your e-mail address.

      • 3. SHIPPING

        3. SHIPPING

        Send the parcel insured to the following address:

        LOWA Schuhe AG
        Service Department
        Wengelacher 1
        3800 Interlaken

      • 4. WAIT

        4. WAIT

        Now you have to be patient. Your repaired shoe will be returned to your home within approx. 4-5 weeks, including the invoice.

      • 5. CONTACT

        5. CONTACT

        Would you like to have something else repaired on your shoe or do you have a specific question? Then get in touch with us and we will discuss the next steps with you.

    • Other European countries

      Please contact us in advance so that we can tell you exactly which repairs we offer in your country.

      • 1. PREPARATION

        1. PREPARATION

        Remove the insole and laces from the cleaned and dry shoe.

      • 2. PACKING

        2. PACKING

        Pack your shoe in a cardboard box. Enclose a short letter in the box in which you briefly explain to us which repair is to be carried out on your pair of shoes. Please don't forget to include your own address and telephone number.
        Would you like confirmation of receipt and dispatch of your return? Then add your e-mail address.

      • 3. SHIPPING

        3. SHIPPING

        Send the parcel to the address specified by us or the importer.

      • 4. WAIT

        4. WAIT

        Now you have to be patient. Your repaired shoe will be returned to your home within approx. 4-5 weeks, including the invoice.

      • 5. CONTACT

        5. CONTACT

        Would you like to have something else repaired on your shoe or do you have a specific question? Then get in touch with us and we will discuss the next steps with you.

DO YOU HAVE ANY QUESTIONS?

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